CANCELATION & REFUND POLICY
CANCELATION & REFUND
POLICY
All orders can easily be changed or canceled up to 5 days before its scheduled delivery or pickup date, except custom requests and floral orders.
After this period has passed, the order becomes final and non refundable due to the fact that Paris312 has committed to purchasing inventory, started production and reserved a delivery or pickup slot. We source florals and accessories immediately upon order placement and coordinate and built arrangements based on your order/event specifications. As a result, this item cannot be canceled, changed, returned or refunded at any time.
If you need to change or cancel your order, please email our team at support@paris312.com. Changes and cancelations must be made via email.
A team member is available to assist during the following office hours:
Monday through Saturday 9:00am - 5:00pm CST
Sunday 9:00am - 3:00pm CST
Party Supplies & AccessoriesParty supplies and accessories may be returned within 30 days from the date of purchase, subject to the following conditions:
- Items must be unused, unopened, and in their original packaging
- Packaging must be undamaged
- A valid proof of purchase or receipt must be provided
Paris312 reserves the right to refuse any return that does not meet the above conditions. Approved returns will be issued as a refund to the original form of payment. All instore sales are final on the following items: custom products, inflated balloons, floral arrangements, perishable goods, and any items marked as non-returnable or final sale.Paris312 is not responsible for return shipping costs, unless the return is due to an error on our part.