LAST UPDATED: SEPT 6, 2024.

The Paris312 Web Site (the "Site") is an online store where you can purchase party decor products or services, such as balloons, florals, party accessories, rental pieces and set-ups provided by or through Paris312, LLC ("Paris312"), and is available subject to your compliance with the Terms and Conditions set forth below.

Nothing in this Site shall be construed as creating any warranty or other obligation on the part of Paris312, and Paris312 maintains the right, at its sole discretion, to terminate service provision with or without cause to a client at any time and withhold acceptance of any order, even after it has been placed. It is essential to recognize that each order is treated as an independent entity, distinct from previous transactions.

Please read the following information carefully before using this site and processing your order. By using this Site and completing your order you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, do not use this Site and complete an order. Paris312 reserves the right, in its sole discretion, to modify, alter or otherwise update these Terms and Conditions at any time without prior notice. If modifications are deemed important there will be a notification posted on the website for a reasonable length of time.

1. DICLAIMER OF WARRANTIES

THIS SITE, THE MERCHANDISE, AND ITS CONTENTS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. These warranties are hereby excluded to the fullest extent permissible by law.

This Site includes content provided by third parties, including materials provided by other users, bloggers and third-party licensors, syndicators, aggregators and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content created by Paris312, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of PARIS312. PARIS312 DOES NOT WARRANT THE ACCURACY, COMPLETENESS OR USEFULNESS OF THIS INFORMATION. WE ARE NOT RESPONSIBLE, OR LIABLE TO YOU OR ANY THIRD PARTY, FOR THE CONTENT OR ACCURACY OF ANY MATERIALS PROVIDED BY ANY THIRD PARTIES.

2. LIMITATION OF LIABILITY

THIS PROVISION APPLIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

IN NO EVENT SHALL PARIS312 (INCLUDING ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE PRODUCTS AND SERVICES, OR THESE TERMS, HOWEVER ARISING INCLUDING NEGLIGENCE, EVEN IF PARIS312 OR PARIS312’S AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL PARIS312 (INCLUDING ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY AND/OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO PHYSICAL DAMAGES, BODILY INJURY, DEATH AND/OR EMOTIONAL DISTRESS AND DISCOMFORT) ARISING OUT OF YOUR USE OF THE PRODUCTS AND SERVICES, OR ANY PRODUCTS AND SERVICES REQUESTED BY YOU OR DELIVERED TO YOU, EVEN IF PARIS312 OR PARIS312’S AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

PARIS312, ITS AFFILIATES, RETAIL PARTNERS, LICENSORS, SUPPLIERS AND DISTRIBUTORS WILL NOT BE LIABLE FOR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE PRODUCTS AND SERVICES OR ANY PRODUCTS AND SERVICES REQUESTED BY YOU OR DELIVERED TO YOU FOR MORE THAN THE GREATER OF $100 OR THE AMOUNTS PAID BY YOU TO PARIS312 FOR THE PAST 12 MONTHS OF THE PRODUCTS AND SERVICES.

3. PAYMENT

Paris312 is cashless. Paris312 accepts all major credit cards (Visa, MasterCard, American Express, Discover), as forms of payment.
Paris312 does not keep credit cards on file. A client must submit payment at each order.
To book and reserve an order, full payment must be made. If not, the order is not scheduled for its delivery.


4. PROMOTIONS

Coupons, special offers, sale promotions and discounts cannot be used in conjunction with any other offers. Only one promotion can be used per order and are valid for a limited time only. Some promotions may apply to online orders only, as described. All promotional offers apply to merchandise total before delivery, taxes, fees and gratuity. Promotions are non-transferable, have no cash value and cannot be applied towards a previous order. Paris312 reserves the right to change, cancel, discontinue or delete any or all promotions at any time, for any reason at our sole discretion without notice

Coupons, special offers, sale promotions and discounts only apply to orders placed by the customer directly online at Paris312.com. Coupons, special offers, sale promotions and discounts do not apply to custom orders placed with a stylist’s assistance. Once a promotion has expired, it cannot be applied to previous, existing or future orders.

4.1. Referrals and Rewards

Paris312 Points can be earned on orders placed by the customer directly online at paris312.com or from a custom design order. Paris312 Point Credits can be redeemed on both online orders and custom design orders. All Paris312 Point credits apply to merchandise total before delivery, taxes, fees and gratuity. Paris312 Points are non-transferable, have no cash value and cannot be applied towards a previous order. Paris312 reserves the right to change, cancel, discontinue or remove the Paris312 Rewards Program, for any reason at our sole discretion without notice. If a credit has expired, it cannot be applied to previous, existing or future orders. Paris312 reserves the right to refuse the issue of any reward to any Referred Friend or Advocate at any time. Paris312 reserves the right to vary any and all elements of the Paris312 Rewards Program at any time without notice. Paris312 reserves the right, at their sole discretion, to prevent any individual from participating in this or future programs.

4.2. Giveaways

5. PRODUCTS AND PRICING

All products on Paris312.com, their descriptions and pricing is subject to change at our discretion at any time, without notice. Paris312 reserves the right to modify, suspend or discontinue the sale of a product without notice, at any time. Paris312 is not liable to you or any third party for any change , suspension or discontinuance of any product. In the case that a product is listed at an incorrect price or has incorrect information due to the typographical error or error in pricing or product information received from our suppliers, Paris312 has the right to decline or cancel an order, whether or not it has been paid. Should we cancel your order, we will immediately issue a refund to your payment method and you will be notified. For the safety of Paris312 and its clients, Paris312 uses a third party application for fraud protection purposes. Paris312 is not responsible or liable for any order declined.

 

6. CUSTOM FEE

Paris312 is an online business, with a vast assortment of products that can easily be purchased online. Paris312 reserves the right to charge a 10% Custom Fee to orders in which a Paris312 Stylist is required to assist due to customization outside Paris312’s standard inventory or designs. This applies towards custom design requests as well as any order requiring additional materials and resources that are not offered directly online. Paris312 reserves the right to change or remove the Custom Fee at any time for any reason at our sole discretion without notice.

 

7. GRATUITY

If available, all tips paid through Paris312.com are distributed among employees following Paris312’s company policies and rules which are subject to change at any given time or for any reason at our sole discretion. Paris312 reserves the right, at any time, to modify, suspend, or discontinue the policy and rules of their tips disbursement among employees. Tips disbursement, policies and rules of Paris312 are private, and will not be shared. Paris312 has no obligation to provide this information to anyone that is not an employee of Paris312.

8. SMS TEXT

By electing to receive marketing text messages from Paris312, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional SMS text messages from Paris312 (each, a “Text Message”) sent through an automatic telephone dialing system. This may include cart reminder messages. Message frequency may vary. The text service is optional and is not a condition for purchase.

You may opt out of receiving any further text messages from us, at any time, by replying “STOP” to any text message and for help, reply “HELP” to any text message you receive from us. You can also email support@paris312.com for further assistance. In addition to any fee of which you are notified, your mobile provider’s message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your wireless carrier.  

Please consult your mobile service carrier’s pricing plan to determine the charges for browsing data and sending and receiving Text Messages. Under no circumstances will we or our affiliates be responsible for any SMS messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit SMS messages, you may not receive the Text Messages.  

Neither we nor the wireless carriers (such as AT&T, Verizon, T-Mobile) are not liable for any delays in the receipt of, or failure to deliver, any Text Messages, as delivery is subject to effective transmission from your network operator. Text Message services are provided on an “AS IS” basis. Data obtained from you in connection with any Text Message services may include your personal cell phone number, your provider’s name, and the date, time and content of your text messages.

This information may be used, by Paris312, in accordance with our Privacy Policy to contact you and to provide services you request from us. Please refer to our Privacy Policy for more information on how we use telephone numbers.

Should you change or deactivate the phone number your provided, you have the affirmative obligation to notify Paris312 by emailing support@paris312.com with your updated account information and the phone number(s) associated with your account to prevent Paris312 from inadvertently texting anyone who may acquire your previous phone number(s), as well as any new phone number(s) attached to your account that may receive our standard marketing text messages unless you also choose to unsubscribe from them via the above procedures.

 

9. CANCELLATION, REFUND AND CREDIT

All orders are final and non-refundable 5 days before the scheduled delivery date, excluding custom requests, floral, and wedding orders. Custom requests and floral orders are always final and non-refundable. Delivery times can only be modified based on availability and must be done 5 days before their scheduled date.

Any item that has already been built cannot be refunded and will be disposed of if the order is canceled. This applies to all cancellations, including those due to COVID-19, as there are no special exceptions; all orders are unique and cannot be reused or sold to other clients.

If your order is not fulfilled due to a Force Majeure, as described in Section 36, a credit will be issued. If your order is not fulfilled due to a non-related Force Majeure circumstance, a refund will be issued.

Refunds, if approved, are processed every Wednesday unless there is a holiday, in which case they will be processed on the next non-holiday business day. Once processed, it may take 7-10 days for the refund to appear in your account.

Credits provided by Paris312 will expire after 12 months from the date of issuance. Paris312 reserves the right to modify the credit expiration period or eligibility at its sole discretion without prior notice. Paris312 is not responsible for any unused credits once they have expired. Clients are solely responsible for monitoring and using their credits within the valid time frame.

Proof of Refund or Credit Issuance
Paris312 will only honor refunds or credit issuances with written approval via email. Verbal confirmations from any team member, including sales or customer support, are not considered valid or binding. It is the client's responsibility to ensure they have received an official email from Paris312 detailing the refund or credit issuance. This email serves as the only valid proof for any refund or credit, and clients are advised to retain it for future reference. No refunds or credits will be issued without this documented email confirmation.

Cancellations must be submitted via email to support@paris312.com. Paris312 reserves the right to modify or remove the Cancellation Policy at any time for any reason at its sole discretion without notice.

Clients located outside of the city or who do not reside in the same city as a Paris312 store are still subject to this cancellation policy. Paris312 is not responsible for the client's location. The cancellation policy applies equally to all buyers, regardless of their location.

 

10. DELIVERY

Paris312 cannot guarantee a delivery at an exact time and location and offers a delivery window of 2 hours. The purchaser is responsible for confirming the permission of the delivery to the set location, that includes the permission of latex and foil balloons. Paris312 recommends having the purchaser/ or recipient onsite to receive the order. Paris312 does not recommend leaving orders unattended at delivery. If the location has a doorman, Paris312 may call the order purchaser or recipient of the order to confirm the doorman is capable of accepting the delivery if necessary. Paris312 does not take responsibility or issue refunds if the order is not received by someone upon delivery, or if another person on-site handles, damages, or misplaces the order. Paris312 will only deliver items included in the order. All Paris312 deliveries arrive bagged and will remain bagged upon delivery. Paris312 is not responsible for unbagging an order, unless the set up option has been selected, for an additional cost.

For any delivery to a building, both commercial or residential, deliveries will be placed in the building lobby or with the doorman, if applicable. Deliveries will not be taken upstairs or into private residences unless instructed prior to delivery. No items will be unbagged, set up, positioned, or adjusted unless a set up option has been selected, for an additional cost.  

Additional decor, alcohol, or food items not purchased through Paris312 will not be delivered. Paris312 is not responsible or liable, if the purchaser and/or the recipient of a delivery experiences any health issues or illness that follows the receiving of an order.

It is the sole responsibility of the purchaser to receive approval and permission from the hotel, venue, restaurant or space that a delivery will be permitted. It is the sole responsibility of the purchaser to communicate any rules or restrictions that the hotel, venue, restaurant or space may have in regards to an order delivery. Paris312 is not responsible for gaining permission for a delivery under any circumstances, nor is Paris312 responsible for providing the limitations or restrictions a venue, hotel, restaurant or space may have in regards to an order delivery. If an order is placed and is not permitted on the day of the event, Paris312 is not responsible or liable and will not issue a refund.

Paris312 will only deliver an order once, to one location at the time and place set by the purchaser. If a delivery cannot be delivered for any reason, Paris312 will return the order to production and the purchaser will be notified. If a second delivery is made, the purchaser will incur an additional delivery charge and Paris312 is not responsible for any damages to the order. Paris312 will not pick up and re-deliver an order after the initial delivery. Undeliverable orders will not be refunded.

Paris312 will photograph all delivery orders upon completion for quality control and Paris312’s portfolio and social media. For privacy, Paris312 will not photograph the receipt nor will they if it is requested. No photos with a person(s) will be shared on Paris312’s portfolio or social media pages unless consent is given by those photographed. No contact information of the purchaser or client is shared from any photo from a delivery.

Paris312 will replace balloons that may be damaged during the delivery process upon delivery availability during business hours. If not, a refund will be processed on the specific defective balloon. Paris312 will refund the dollar amount of the defective floral item if damage has occurred during the delivery process. Force Majure, automobile accidents or hazardous conditions that result in the delay or incompletion of a delivery will receive a full refund of the order amount.

Balloons should not remain in bags. Always unbag balloons upon receipt. Paris312 recommends that all balloons be unbagged upon delivery for the best result and prolonged float time. Paris312 is not responsible for condensed float times resulting from balloons left in their bag or for balloons damaged when not unbagged from the Paris312 delivery team.

Changes or cancellations to a delivery must be done via emailing support@paris312.com.

Missing, Damaged, and Defective Products

11. MISSING, DAMAGED, AND DEFECTIVE PRODUCTS

In the event that an order is damaged or defective, Paris312 offers a replacement, store credit, or refund, based on availability and at the discretion of Paris312. Clients must notify Paris312 via email at support@paris312.com on the day of delivery, providing the order number, a detailed description of the issue, and a photograph of the damaged or defective item to be eligible for a replacement, credit, or refund.

If the issue is reported after 24 hours, Paris312 will not issue a credit, replacement, or refund, as the item will be considered final and non-refundable. Paris312 reserves the right to determine whether a replacement, credit, or refund will be provided, and clients cannot request an alternative resolution once a decision has been made.

Paris312 may request additional photographic confirmation of any damaged or defective product, and failure to provide this confirmation may result in no replacement, credit, or refund being issued.

12. REROUTING OR RESCHEDULING

All deliveries and setups are solely scheduled for the time reserved at checkout. If a delivery or set up address is changed, it is the sole responsibility of the purchaser to notify Paris312 via email at support@paris312.com at least 24 hours in advance of the date of the delivery or setup. It is at the sole discretion of Paris312 if a delivery or setup can be rerouted. All reroutes and rescheduling requests are subject to availability for both deliveries and setups. If a reroute is requested while the order is already in route to its destination, an extra delivery fee will be charged. If Paris312 has arrived at the location and is then asked to reroute a delivery or set up, an extra delivery fee will be charged. A rerouted delivery or setup must remain within Paris312’s eligible zip codes which can be found here.

A Paris312 team member is specifically assigned to each setup during the allotted time reserved at checkout. For all set ups, it is at the discretion of the purchaser if they want to allow for the setup or forgo it. If the purchaser forgos set up, they are responsible for setting up on their own. Paris312 will not return at a later time, date, or location to perform the set up. If the purchaser would like the set up at a time or location other than that originally scheduled, a separate setup fee will be charged. Paris312 cannot deliver an order including set up in one time slot, and return at a later time slot to perform the setup. Paris312 does not deliver to one location, return and re-deliver to a new location for a set up. It is at the sole discretion of Paris312 to accept a rescheduled setup time, based on availability.

13. PICKUP

Pickup is eligible on select orders based on size and availability. It is at Paris312’s sole discretion if an item is available for pickup or not. For items available for pickup, Paris312 recommends an empty trunk with back seats collapsed when picking up an order. Paris312 is not responsible for any damage for orders picked up. If an order is not picked up on the date and time set, Paris312 is not responsible for any damages that may occur to the order past that time. If a pickup is attempted after Paris312 business hours, the purchaser will need to return the following business day. After one full Paris312 business day of a missed pickup, Paris312 will discard the order. Paris312 will not remake the order. 

 

14. SETUP

Installations & set ups require access to the space by an on-site contact. If necessary Paris312 may contact the purchaser to seek access to the space. If Paris312 cannot gain access to the space, Paris312 is not responsible or liable and no refunds will be issued for incomplete installations or set ups. Additional fees will incur for a second installation or set up.

It is the sole responsibility of the purchaser to receive approval and permission from the hotel, venue, restaurant or space that an installation or set up will be permitted. It is the sole responsibility of the purchaser to communicate any rules or restrictions that the hotel, venue, restaurant or space may have in regards to the installation or set up. Paris312 is not responsible for gaining permission for an installation or set up under any circumstances, nor is Paris312 responsible for providing the limitations or restrictions a venue, hotel, restaurant or space may have in regards to the installation or set up. If an order is placed and an installation or set up is not permitted on the day of the event, Paris312 is not responsible or liable and will not issue a refund. If the client/purchaser is not on-site at the time of the installation or set up, Paris312 will not be responsible for any products described as defective. Paris312 recommends the purchaser or another point of contact on behalf of the purchaser is on-site at the set up. If the purchase or another point of contact is not present, Paris312 may contact the purchaser for instructions, guidance or feedback. In any case, Paris312 will use its best professional judgement of placement in the space and accepts no responsibility, liability and no refunds following the completion of work. If an agreed-upon set up is modified or changed after the order is placed, Paris312 will not take responsibility, liability or issue a refund based on any changes that are made. Paris312 takes no responsibility for any damages to walls or surfaces that are used for an installation or set up. The final installation or set-up will not be an exact recreation of the design rendering included in the proposal. When a proposal is approved, changes cannot be made. Additional fees may occur for changes made to a proposal and set up. Paris312 will have no responsibility for any damages to the products after they have been installed. Paris312 is not responsible for any damages arising to the installation site or its products during or after installation.

You agree that a Paris312 team member will use/apply 3M Command products, fishline, ribbons, two-sided adhesive tape, and other necessary products needed to complete installation/setup to your drywall, mirror, fireplace, stairwell, ceiling lighting, kitchen surface or any surface designated for the installation/setup of Paris312 products. If a strike, you agree that Paris312 will remove all items at sole discretion and will discard completely. You agree to assume any risk associated to damages or any type of accidents resulting from this installation/setup or strike, and releases Paris312 ( including its affiliates, and each of their respective officers, directors, employees, agents, shareholders, retail partners, licensors, and suppliers) from any and all claims of loss or damage that may arise during this installation/setup or strike. Such releases are without limitation, and include attorneys’ fees, personal injury, property damage, and any other losses or damages suffered by you.

Paris312 does not execute set ups or installations when the height of the set up exceeds 10ft. Paris312 has the right to not perform a set up if the installation exceeds the maximum height, in this case, refunds will not be offered.

 

15. STRIKE

The following terms apply to all strikes, regardless of whether it is purchased online or through a custom design order. It is the sole responsibility of the purchaser to organize the strike date and time with the hotel, venue, restaurant or space. If on the day of the strike, Paris312 cannot gain access or permission to the space, Paris312 is not responsible or liable and will not issue a refund on any strike. An additional fee will be charged for a second strike. Changes to the time of, or the addition of, a strike to an order can be accommodated at an additional fee based on availability. Paris312 will strike and destroy any and all Paris312 products at a strike. If the client does not want certain products or items discarded at the time of the strike, the client must make sure to take items they wish to keep before Paris312 begins the strike process. Paris312 will not strike non-Paris312 decor items. Paris312 will begin the strike at the time agreed upon. A delay or change in strike time can be accommodated based on Paris312’s availability and will result in an additional fee. For orders requesting a strike, the client is responsible for any damages or losses to Paris312 equipment that may be left on-site prior to the pickup of materials at the end of an event. Paris312 does not offer delivery services for striked items. If a client does not hire Paris312 to strike the order, Paris312 is not responsible, liable and will not issue any refunds for any type of damages to surfaces, materials or personal incident occurred during the client’s takedown process.

 

16. TEAR DOWN

The following terms apply to all tear downs, regardless of whether it is purchased online or through a custom design order. It is the sole responsibility of the purchaser to organize the tear down date and time with the hotel, venue, restaurant or space. If on the day of the tear down, Paris312 cannot gain access or permission to the space, Paris312 is not responsible or liable and will not issue a refund on any tear down. An additional fee will be charged for a second tear down. Changes to the time of, or the addition of, a tear down to an order can be accommodated at an additional fee based on availability. Paris312 will tear down and destroy any and all Paris312 products at a tear down. If the client does not want certain products or items discarded at the time of the tear down, the client must make sure to take items they wish to keep before Paris312 begins the tear down process. Paris312 will not tear down non-Paris312 decor items. Paris312 will begin the tear down at the time agreed upon. A delay or change in tear down time can be accommodated based on Paris312’s availability and will result in an additional fee. For orders requesting a tear down, the client is responsible for any damages or losses to Paris312 equipment that may be left on-site prior to the pickup of materials at the end of an event. Paris312 does not offer delivery services for tear down items. If a client does not hire Paris312 to tear down the order, Paris312 is not responsible, liable and will not issue any refunds for any type of damages to surfaces, materials or personal incident occurred during the client’s takedown process.

 

17. OUTDOOR

Outdoor orders are not guaranteed and non refundable. Weather conditions can affect the integrity of the set up and products. Cold weather, warm weather, wind, humidity, rain, sleet, snow, and direct exposure to sunlight can affect the products and/or the mechanics of the set up.

 

18. COI

If a COI (Certificate of Insurance) is required for a delivery, it is the sole responsibility of the purchaser to inquire for one from Paris312 at least 72 hours in advance of the delivery. The purchaser must provide any specific instructions and requirements for the COI to Paris312 at that time. Paris312 is not responsible for retrieving any specific requirements for a venue or building’s COI.

A standard COI can be provided upon request by Paris312. Under no circumstance can the terms of Paris312’s standard COI be changed or amended.
If Paris312 is not properly notified that an order requires a COI and the delivery or set up is refused, Paris312 is not responsible or lliable and no refunds will be issued.

 

19. REWARDS PROGRAM

Ways to Earn Paris312 Points:
- Earn 1 point for every $1 spent.
- Follow Paris312 on Instagram and receive 250 points.
- Refer a friend, and both you and your friend will receive a $10 credit once your referral makes a Paris312 purchase. The referral link is available once logged into the app.
- Receive 500 points automatically on your birthday, which can be entered in the app.

Redeeming Paris312 Points:
- Paris312 Points are automatically added for every purchase made using the email associated with your account.
- For every 250 points earned, you can receive a $5 credit.
- If you are eligible to redeem a reward, you can do so through the portal under "Ways to Redeem." Follow the prompts to redeem your points if you have earned enough for a credit.A unique promotional code will be generated at checkout. Simply copy and paste the code into the promotional code box to redeem your credit.

Rewards points are valid for 12 months from the date they are earned. Any unused points will expire after this period.

Program Changes and Limitations:
Paris312 reserves the right to modify or discontinue the rewards program at any time without notice. Paris312 will not be liable for any unused points or errors that may occur within the rewards system, as the program operates through a third-party application.

20. PRIVACY

Personal information transmitted to Paris312 will be treated in accordance with our Privacy Policy.

 

21. GENERAL RULES AND PRACTICES

21.1. Outside Vendors:

Paris312 does not accept or work with external products/ or products not purchased or not offered by Paris312. This includes ribbons, weights, tassels, garlands and photographs.

21.2. Florals:

All floral orders are final and non-refundable. A floral order cannot be canceled or refunded once submitted. To keep florals looking fresh longer, please change water daily and fill with fresh, cold water. Always remove any leaves or foliage that fall below the water line. Give stems a small new cut with sharp scissors every 2 days. Keep florals out of direct sunlight, away from heat sources and fresh fruit. As this is a natural and organic product, small floral variances may occur. Given the nature of florals, Paris312 cannot guarantee that the floral arrangement delivered will be an exact copy of those shown online and may slightly differ. Paris312 floral arranmgents are designed to be freshest for the day of your event. Due to the nature of florals, Paris312 cannot guarantee the longevity of any floral arrangement. Paris312 floral arrangements are not intended to be bitten, licked or ingested by any person, child or pet.

21.3 Wedding Florals & Rentals

All wedding floral and rental orders are final and non-refundable. Once submitted, an order cannot be canceled or refunded.

As a natural and organic product, small variances may occur. Paris312 cannot guarantee that the delivered wedding floral arrangement will be an exact copy of those shown online and may slightly differ. Our arrangements are designed to be freshest for the day of your event. Due to the nature of florals, we cannot guarantee the longevity of any arrangement. Keep wedding florals out of direct sunlight and away from heat sources. Paris312 wedding floral arrangements and rentals are not intended to be bitten, licked, or ingested by any person, child, or pet.

21.4. Pets:

Paris312 is not responsible for product defects for any pet party supply from a third-party supplier. Given the material and nature of balloons and florals, Paris312 balloon decor and floral arranmgnets are not intended to be bitten, licked or ingested by any pet. Paris312 recommends properly disposing of balloon decor and floral arrangements and keeping trash and/or floral waste away from pets. Paris312 recommends supervising your pet at all times when using Paris312 decor and floral products. Paris312 is not liable for any incidents, injuries or damages caused to your pet when using any Paris312 products.

21.5. Hi-Float and Inflation:

Hi-Float sealant is included and applied to any helium filled latex balloon order. Hi-Float does not guarantee an extended float time on a balloon. Inflation, with helium or air, depending on the product, is included in all balloon orders. Paris312 does not inflate balloons from any outside vendor or supplier. Paris312 does not supply helium or helium tanks for purchase or rent.

21.6. Glossy & Matte Finish

Latex balloons upon first inflation, will have a glossy surface. Some designs will also look translucent. This finish can be temporary and the balloons may begin to appear to have a matte or opaque finish. These changes are a result of oxidation. This change in look is standard for all balloons.

21.7. Foil Balloons:

Paris312 does not recommend or endorse the re-use of products after initial use, especially balloons. If a client decides to re-use a balloon product and is unsuccessful, Paris312 is not responsible.

21.8. Ceiling Balloons:

Ceiling balloons are sensitive to their environment and are recommended for flat, dry-wall surface ceiling. Ceiling balloons are not suitable on popcorn ceilings, raw wood and brick surfaces. Paris312 are not responsible for balloons that may pop on ceilings. Paris312 recommends ceiling balloons to be delivered on the day of the event, and is not responsible for deflated balloons or popping for ceiling balloons used the following day.Paris312 does not recommend the use of candles in the room where ceiling balloons are used, as smoke circles may result. Paris312 is not responsible for any smoke circles or damage to ceilings that may occur. Ceiling balloons include a ribbon length of 7.5ft. Paris312 will not cut/adjust the ribbon length unless the client has opted for set-up, at an additional cost.

21.9. Balloon Columns:

For balloon columns used outdoors, the shrinkage process will occur at a faster rate. Paris312 is not responsible for shrinkage for balloon columns used outdoors. Removal of columns is not included and is available at an additional cost.

21.10. Balloon Arches:

For balloon arches used outdoors, the shrinkage process will occur at a faster rate. Paris312 is not responsible for shrinkage for balloon arches used outdoors. Balloon arches using aeropoles or flexpoles require a mandatory strike following the event. If any damages are made to the materials during the event, Paris312 is not responsible. Clients will incur additional charges for replacing damaged items. Organic balloon arches do not have a fixed amount of balloons and the design interpretation is completely left in the hands of Paris312.

21.11. Balloon Backdrops:

Paris312 recommends installation for all balloon backdrops. If a purchaser forgoes installation, Paris312 is not responsible for any damage the backdrop may cause to walls or surfaces.

21.12. Vinyl Balloons:

Paris312 recommends vinyl message balloons to be used on the day of the event. The vinyl message is a temperature sensitive product, and is not guaranteed to last 24 hours past delivery. For balloon orders with personalization, the purchaser is solely responsible for providing the personalized message or logo if applicable for the order. Failure to do so will result in the order being fulfilled, without the logo/personalization, for the cost of the item. If there is an error with the personalized message or logo, Paris312 is not responsible. If an adjustment needs to be made to the message or logo, Paris312 will accommodate the request based on availability. Paris312 will not issue a refund on any personalized balloons.

21.13. Balloon Bouquets:

Due to the nature of balloons, and their ability to shift during slight movements, Paris312 does not guarantee the balloon bouquet will look exactly like the picture shown online when ordering. Balloon Bouquets are recommended to use on the day of the event and are not guaranteed to float past the day of the delivery.

21.14. Gender Reveal Balloons

For All Gender Reveal Balloon Orders, it is the sole responsibility of the purchaser to provide Paris312 with the gender prior at least 24 hours prior to the order delivery date. If not, the order cannot be completed and will not be refunded. Gender Reveal results must be provided via email only, to support@paris312.com, and must include the name and order number. Paris312 is not responsible for obtaining the gender for any order. Gender Reveal results are only accepted via email and cannot be received via postage mail, over the phone or in person.

If the incorrect gender is provided, Paris312 is not responsible or liable and a refund will not be issued.

For the best experience, Paris312 recommends Gender Reveal Balloons to be popped within the first 2-3 hours following the receiving of the order. The experience and longevity may be compromised and not guaranteed if the gender reveal popping balloon is popped the following day.

21.15. Floral:

To keep florals looking fresh longer, please change water daily and fill with fresh, cold water. Always remove any leaves or foliage that fall below the water line. Give stems a small new cut with sharp scissors every 2 days. Keep florals out of direct sunlight, away from heat sources and fresh fruit.As this is a natural and organic product, small floral variances may occur. Given the nature of florals, Paris312 cannot guarantee that the floral arrangement delivered will be an exact copy of those shown online and may slightly differ.

21.16. Rentals/Equipment:

It is the responsibility of the client to maintain the condition of all rentals and equipment ordered and provided from Paris312. Failure to do so will result in additional charges at the cost of that item.

21.17 Party Supplies:

Paris312 is not responsible for product defects for any party supply from a third-party supplier.

If there is a product defect for a Paris312 manufactured item, a replacement can be made or refund will be processed. Paris312 will accept returns on party supplies in its original packaging, conditions and accompanied with the original order number. Open packages will not be accepted for a return and refund.

21.18 Gift Notes:

If a purchaser chooses to add a gift note to an order, Paris312 will follow the instructions and spelling exactly how it is transcribed by the purchaser. If there is an error with the personalized message, Paris312 is not responsible. If an adjustment needs to be made to the message, Paris312 will accommodate the request based on availability. Paris312 will not issue a refund on order with an incorrect personalized message.

21.19 Eco-Policy:

Paris312 is always striving to implement policies and procedures with our teams to maintain an eco-concious workplace. While the reuse and recycling processes can be complex from a manufacturing and logistics standpoint, we do our best to work with partners that uphold our standards.

 

22. SUBSTITUTIONS

22.1. Balloon Products:

For balloon orders, if the exact product of a design is unavailable, Paris312 may substitute for another color. This pertains to balloons, weights, ribbon and tassel colors. Should substitutions be made, the overall color palette, shape & design will remain the same.

22.2. Floral Products:

In Paris312 floral arrangements, the colors of an arrangement will be used if possible, which means Paris312 may substitute for other kinds of flowers of equal value. Should substitutions be made, the overall color palette, shape & design will remain the same. For Paris312 arrangements, if a floral container/vase is not available for any reason, Paris312 will substitute it for a similar style.

 

23. LONGEVITY

23.1. Balloon Float Time Indoors:

Cold air, hot air, high humidity, changing barometric pressure, high altitudes, and moving air from fans and vents will reduce balloon float times. Changing conditions mean that on some balloons may float for only one day, and on other occasions the same balloons may float for several. We guarantee that your balloons will be delivered in good condition, but float times are not guaranteed.

Giant Balloons: Best up to 3 days, can last up to 5 days.
Gender Reveal Popping Balloons: Best up to 5 hours.
11in Bouquets: Best up to 2 days, can last up to 3 days.
16in Bouquet: Best up to 3 days, can last up to 5 days.
24in Centerpiece: Best up to 3 days, can last up to 5 days.
16in Air letters: Best up to 3 days, can last up to 5 days.
Foil balloons: Best up to 3 days, can last up to 5 days.
Column/Table runner: Best up to 3 days, can last up to 5 days.
Floating Arch: Best up to 1 day, can last up to 2 days.
Balloon Garland/Arches (Air Filled): Best up to 3 days, can last up to 5 days.
Backdrop: Best up to 3 days, can last up to 5 days.
Floor Balloons: Best up to 3 days, can last up to 5 days.
Ceiling Balloons: Best up to 1 day, can last up to 2 days.
Number Bouquets: Best up to 2 day, can last up to 3 days.

23.2. Balloon Float Time Outdoors:

Indoor float times do not apply once balloons are taken outside. Paris312 is not responsible for any products installed or taken outdoors. Direct sunlight may make balloons pop, and cold environments may shrink them. Longevity of any kind is not guaranteed for balloons taken outside.

23.3. Floral:

Paris312 fresh floral arrangements are best to display on the first day and can last up to 3 days.
Paris312 dry floral arrangements are best to display up to 10 days, and can last up to 30 days.
Paris312 silk floral arrangements can be displayed without longevity being compromised.

 

24. DAMAGES

In the event that an order is damaged or is defective, Paris312 offers a replacement or issues a store credit or refund, as agreed upon with the purchaser, based upon availability. Paris312 must receive communication via email at support@paris312.com on the day of the delivery, with a photograph of the damaged or defective item in order to be eligible for a replacement, credit or refund. It is at the sole discretion of Paris312 if a replacement, credit or refund may be issued. Paris312 may ask for the purchaser to provide photographic confirmation of any damage or defective product. Failure to do so may result in no replacement, credit or refund being issued.

 

25. SAFETY

25.1. Balloons:

Helium from a balloon should not be inhaled. While helium is not toxic nor flammable, breathing it in can result in asphyxiation (loss of consciousness due to insufficient oxygen). Paris312 does not recommend or suggest releasing latex or mylar (foil) balloons into the air. Mylar balloons entangled in electric lines can result in power failures.Children under 8 years old can choke or suffocate on un-inflated or broken balloons. Adult supervision is required. Discard broken balloons immediately. Paris312 balloons/balloon arrangements may include natural latex rubber, which may cause allergic reactions.

25.2. Floral:

All florals are not fit for consumption. Please keep them out of reach of children and animals.

25.3. Party Accessories:

Party Accessories may contain small parts and are not intended to be used as toys. Small parts may cause children to choke or suffocate. For all third-party non-Paris312 manufactured items, manufacturers may alter their product packaging and materials may contain more and/or different information than that shown on our website. Paris312 recommends reading all labels, warnings, and directions before using products.

26. ORDERING LEAD TIME

Balloons and florals look their best when they are at their freshest point. Schedule your delivery time on the same day as your event when possible. Balloon orders can be placed for same day or next day delivery, based off of availability. Floral & greenery orders must be placed 5 business days before delivery, in order to ensure availability. (Excludes Floral gift boxes, which are available for same day and next day orders)

 

27. INDEMNIFICATION

You agree to defend, indemnify and hold harmless Paris312 and its officers, directors, employees, agents, shareholders, affiliates, and retail partners of any liability, fines, penalties, losses or other damages whatsoever including attorney and expert fees and shall defend Paris312 LLC against any and all claims arising from 1) your violation of applicable US or foreign laws, 2) breaching this agreement, 3) fraud you commit, 4) your misconduct or gross negligence.

28. SITE CONTROL FROM UNITED STATES

This Site is controlled from offices within the United States. Paris312 makes no representation that content or materials in this Site are appropriate or available for use in other jurisdictions. Access to this Site content or materials from jurisdictions where such access is illegal is strictly prohibited. If you choose to access this Site from other jurisdictions, you do so at your own risk. You are always responsible for your compliance with applicable laws. THE LAWS OF ILLINOIS WILL GOVERN THE CONTENT AND MATERIALS CONTAINED IN THIS SITE, WITHOUT GIVING EFFECT TO ANY PRINCIPLES OF CONFLICTS OF LAWS AND EXCLUDING THE UNITED NATIONS CONVENTION ON THE INTERNATIONAL SALE OF GOODS. YOU AGREE TO SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE STATE AND FEDERAL COURTS OF ILLINOIS IN RELATION TO ANY CLAIM, DISPUTE OR DIFFERENCE ARISING FROM THESE TERMS, AND YOU AGREE TO WAIVE ANY RIGHT OF REMOVAL OR TRANSFER WHETHER DUE TO FORUM NON CONVENIENS OR OTHER REASON.

 

29. OUR COPYRIGHTED MATERIALS; INFRINGEMENT CLAIMS

The copyrights in all text, images, screens and other materials provided on this Site (collectively, the "Materials") are owned by Paris312 and/or by third parties. None of the Materials may be copied, distributed, displayed, downloaded, or transmitted in any form or by any means without the prior written permission of Paris312 or the copyright owner. Unauthorized use of any Materials contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and/or other regulations and statutes. If you believe that any of the Materials infringe on any of your intellectual property rights, please contact Paris312 immediately at the address provided below. Except as expressly provided herein, Paris312 and the third parties reserve all rights with respect to the Materials, and may pursue all legally available options under both civil and criminal laws (and may cooperate with law enforcement agencies) in the event of any violations, including but not limited to the right to terminate accounts of any user who has infringed a third party’s copyright. Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement should be sent to Paris312’s Designated Agent. ALL INQUIRIES NOT RELEVANT TO THE FOLLOWING PROCEDURE WILL NOT RECEIVE A RESPONSE.

 

30. TRADEMARKS

Trademarks and service marks that may be referred to on this Site are the property of Paris312 or their respective owners. Nothing on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark without our written permission. The name of Paris312 or the Paris312 logo may not be used in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without prior written permission. You are not authorized to use our logo as a hyperlink to this Site unless you obtain Paris312’s written permission in advance.

 

31. RIGHT TO PRESERVE AND DISCLOSE

Paris312 does not hold or preserve credit card or payment information. Paris312 may preserve other information you provide. Paris312 may also disclose information you provide if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) complete your transaction; (b) comply with legal process; (c) enforce these Terms and Conditions; (d) respond to claims that any materials on this Site violate your rights or the rights of third parties; (e) protect the rights, property, or personal safety of Paris312, its users and/or the public; or (f) in the event that all or substantially all of Paris312’ assets are acquired by a third party.

 

32. PROHIBITED ACTIONS

You agree not to: (a) decompile, reverse engineer, disassemble, modify, reduce the Site to human perceivable form or create derivative works based upon the Site or any part thereof; (b) disable any licensing or control features of the Site; (c) introduce into the Site any virus or other code or routine intended to disrupt or damage the Site, or alter, damage or delete any Materials, or retrieve or record information about the Site or its users; (d) merge the Site or Materials with another program or create derivative works based on the Site or Materials; (e) remove, obscure, or alter any notice of the copyright or other proprietary legends on the Site or Materials; (f) sublicense, assign, translate, rent, lease, lend, resell for profit, distribute or otherwise assign or transfer the Materials or access to the Site to others; (g) use, or allow the use of, the Site or the Materials in contravention of any federal, state, local, foreign or other applicable law, or rules or regulations of regulatory or administrative organizations; or (h) otherwise act in a fraudulent, illegal, malicious or negligent manner when using the Site. Except as expressly provided herein, Paris312 and the third parties reserve all rights with respect to the Site, and may pursue all legally available options under both civil and criminal laws (and may cooperate with law enforcement agencies) in the event of any violations.

 

33. PROHIBITION ON SCRIPTS, BOTS, THURD PARTIES, ETC.

You shall not access or use the Site by means of any automated program, expert system, electronic agent or “bot,” and shall not give any person or entity access to the Site.  

 

34. CREATION ON AN ACCOUNT

You can create an account for this Site, which you can use to make purchases, sign up for our mailing list (which can include special offers), and enter comments on our blog. In order to create an account, we will need your name, shipping address, e-mail address, phone number and your password. This information is governed by our Privacy Policy.

 

35. INSURANCE OF PASSWORDS

Passwords may not be shared or used by more than one individual. It is each individual user’s responsibility to remember and protect such password and not to disclose it to any other person. Remember to choose a strong password, including numbers, capital letters, special characters, etc., and is not typically found in a dictionary.

36. OWNERSHIP OF USAGE DATA

Paris312 may collect and aggregate data about your usage of the Site, and Paris312 shall be the sole owner of such information.  

37. LINKS

Although Paris312 controls a few hyperlinks in the Site, some links within this Site may lead to third-party sites. Paris312 includes these third-party links solely as a convenience to you. The presence of a link does not imply an endorsement of the linked site, its operator, or its contents, or that Paris312 is in any way affiliated with the linked site. The Site does not incorporate any materials appearing in such linked sites by reference. Paris312 reserves the right to terminate a link to a third party web site at any time. The third party sites are not controlled by Paris312, and may have different terms of use and privacy policies, which Paris312 encourages you to review.

 

38. FORCE MAJEURE

Paris312 will not be liable for any delay or failure to perform its obligations hereunder caused by an event of natural disaster, pandemics, casualty, acts of God or public enemy, riots, terrorism, computer viruses, power outages, governmental acts or such other event of similar nature that is beyond its reasonable control.

 

39. MUST BE OF LEGAL AGE TO USE THIS SITE

At this Site Paris312 makes no active effort to collect personal information from individuals under the legal age under the laws of the United States or any other applicable state or jurisdiction. Paris312 requires that Site users must be of legal age to use the Site.

 

40. NOT AUTHORIZED TO DO BUSINESS IN EVERY JURISDICTION

Paris312 is not authorized to do business in every jurisdiction. Information published on this Site may contain references or cross-references to goods or services that are not available in your state or country.

 

40. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible for typographical errors, omissions or information that is not accurate, complete or current on this site relating to product information, product description, pricing, promotions, discounts, availability or any other content (including, but not limited to, copy, text, logos, images, icons, suggestions, ideas). Paris312 reserves the right to correct, modify or remove any errors, inaccuracies or omissions and to change or update information and pricing at any time without prior notice (including after submission of order).We may provide recipes, party planning tips, ideas, suggestions and other content on our blog or website. We are not responsible for inaccuracies, errors, or omissions of such content. You agree to follow recipes, ideas, tips, and suggestions at your own risk.

 

41. SUBMITTING CONTENT

You are able to submit content (including, without limitation, copy, text, logos, images, icons, suggestions, ideas) on the site. You must provide information that is current, accurate, true, and complete. You are solely responsible for the content you submit in terms of its reliability, originality, accuracy, appropriateness, and legality. You may not submit content that:

Is confidential, abusive, offensive, violent, pornographic, or criminal;
Is for advertisement, solicitation, commercial purpose, marketing, self-promotion, political views or political purposes;
Impersonates others, or leads to believe that the content is coming from someone other than yourself;
Contains personal information, except where specifically asked;
Speaking on behalf of Paris312, or expressing opinions concerning paris312 on behalf of its employees or owners by means of impersonation;
Violates trademark, copyright or any other laws;
Contains chain of letters of any kind;
Is false information.

42. COMMENTS AND REVIEWS

If you decide to provide us with comments or reviews (including, without limitation, feedback, notes, messages, tips, ideas, suggestions, corrective actions, or other communications) you give us the right to edit your comments and to republish them without compensation to you or any other person. By providing comments, you warrant that you have the right to provide the information and that all moral rights in the uploaded materials have been waived. Of course, since you intend for your comments to be public, you understand that you have no expectation of privacy in those comments.

43. ELECTRONIC COMMUNICATION

You recognize and agree that by using this site or sending emails to Paris312 you are communicating electronically with Paris312 and consent to receive electronically, by means of email or other, any communications related to your use of this site. All notices from Paris312 intended for receipt by a customer are deemed delivered and effective when sent to the email address provided to Paris312.

 

44. GOVERNING LAW

You agree that these Terms and Conditions including Policies shall be governed and construed in accordance with the laws of the State of Illinois and to be performed within Cook county, without giving effect to any choice of law principles.

 

45. ENTIRE AGREEMENT; SEVERABILITY

By using this website you acknowledge that you have read and understood these Terms and Conditions and that you agree to be bound by its terms and conditions. You further agree that these Terms and Conditions, together with the Privacy Policy, which is hereby incorporated into these Terms and Conditions by reference, constitute the complete and exclusive statement of the Terms and Conditions between you and Paris312 and supersedes all other proposals or prior agreements oral or written, and any other communications relating to the subject matter of these Terms and Conditions. If any provision of this Agreement is found unenforceable, it shall not affect the validity of these Terms and Conditions, which shall remain valid and enforceable.

 

46. CONTACT INFORMATION

For further information, or inquiries about our Terms and Conditions, please contact:

312-242-1825
support@paris312.com

840 N Lake Shore Dr, Unit 1902
Chicago, IL 60611