What are the shipping times & costs?Shipping methods and prices will be determined at checkout.
Do you ship internationally?Yes we ship internationally. See our international orders infromation page.
How can I track my order?Once your order has been shipped, we will send you a tracking number via email, and you will be able to countdown the days until you party.
Can I change or cancel my order?We process and ship orders very quickly limiting our ability to change or cancel an order. Unfortunately, once the order is submitted we cannot make any adjustments.
If you have entered the wrong shipping information please contact us.
If you purchased a wrong product you can easily return it for a full refund.
If you want to order more products place an order online.
What is your return policy?If your not 100% satisfied with your purchase you can return your items for a refund (see below for our return policy). Returns must be processed within 20 days of order date.
Merchandise must be unused, not damaged, and returned with all included items in their proper packaging. Order receipt must be included with return. A refund will be given within 2 weeks of receipt of products. Shipping costs are not refunded. Any merchandise marked final sale are not returnable. E-gift cards are non-returnable and non-refundable.
What is your exchange policy?Because of the nature of our products, we do not accept exchanges at this time.
How do I process a return?
At Paris312 returns are hassle free, just follow the return instruction below:
Visit our return policy page;
Enter your email and order number;
Follow the steps for a hassle free return
Payment & Ordering
What are the payment methods?We accept Visa, MasterCard, Discover, American Express and Paypal payments. We do not accept payments by checks, money orders, or direct bank transfers.
How can I place an orderAt the moment, orders can only be placed online.
How are sales taxes calculated?
Sales taxes of 10.25% will be added to all balloon concierge delivery orders.
Sales taxes of 8.5% will be added to all orders shipping to Illinois addresses only, with the exception of the balloon concierge delivery orders.
Is it safe to use my credit card?All payment methods are processed directly with Paypal (even if the credit card information is entered on the Paris312 website), therefore, all payments are secured with Paypal. Paris312 does not retain any credit card information or process any payment transactions.
How is my personal information protected?Paris312 does not retain or store any credit card information. Paris312 only stores information that is required to fulfill an order like shipping information, billing information, and customer name. All information are stored in a database secured with encryptions and firewalls.
How can I use my e-gift card?To use your e-gift card (lucky you!), just enter the e-gift card number when you checkout in the e-gift card field under the payment section.
How can I use a promo code?In the checkout pages, under the order summary box, enter your promo code in the promo code box.
When will I be charged?
You will be charged once your order is placed.
What is Paris312?
Paris312 is a party planning company selling Party Boxes, wrapped in a bow and shipped to you. We have matched artistry and simplicity, resulting in alluring and playful product lines. Serveware, tableware, party decorations and favors are packaged into convenient kits, making for effortless and captivating events.
What is the Party Box?
With the Party Box, we have simplified the tedious, and quite complex task of event design into a 4-step process. Ideal for birthdays, bachelorettes, bridal showers, baby showers and everything in between, the Party Box offers a convenient yet customized solution to party planning by shipping your perfectly coordinated party to your doorstep.