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FREQUENTLY ASKED QUESTIONS 

How can I place my order?

You can easily choose Ready-To-Party™ balloons, floral, party supplies or gifts for any occasion online through various categories and collections. Simply add items to your cart and indicate delivery date and time at checkout.

Can I  pick up my balloons or call my order in?

As Paris312 only offers delivery on all products, no order is eligible for pickup. Orders can easily be placed online for scheduled delivery in the following eligible zip codes. Delivery is FREE on orders $75+.

All orders must be placed online and cannot be taken over the phone. For further assistance with a custom request, our team is happy to assist online through our Custom Request page or if you have a question in regards to placing you order online, please email support@paris312.com 

 

Do you sell uninflated balloons?

Paris312 does not sell uninlfated balloons. All of our balloons and party decor is Ready-To-Party™ and designed to be enjoyed immediately. Products online are sold as they are shown and described.

 

Do you offer shipping?

Paris312 does not offer shipping. Paris312 only offers scheduled, next-day or same-day delivery on all orders. Delivery is FREE Delivery on orders $75+. 

 

Are the balloons in my order already inflated with helium?

Helium is included in the cost of all balloon bouquets and balloons that are designed to float. Each product listed online is designated with whether it is filled with helium or air. 

 

Am I able to customize my order?

Personalized messages can be added to your balloon, which you can add directly on the product page, if applicable. If you are looking to custom design, please request a quote for your social event or corporate event

 

What does the cost of my order include?

The cost for an order will include the cost of the balloons, florals, party supplies or other material the product consists of. For balloon orders, this will include the ribbon, weight, assembly, protective solution and helium or air, if applicable. For florals, this will include the vase, if applicable. Your order will include the sales tax, stylist fee, custom fee and delivery fee, if applicable. Other fees may be applied depending on your order which will be defined at checkout.

   

What is the Custom Fee?

When a Paris312 stylist is required to assist in placing an order due to customization outside Paris312’s standard inventory or designs, a 10% custom fee will be charged. This applies towards custom design requests as well as any order requiring additional materials and resources that are not offered directly online.

Do you make what I see online or will substitutions be made?

If the exact product of a design is unavailable, Paris312 may substitute for a like product. This pertains to balloons, weights, ribbon and tassel colors. Should substitutions be made, the overall color palette, shape & design will remain the same. In floral arrangements, the colors of an arrangement will be used if possible, which means Paris312 may substitute for other kinds of flowers of equal value. Should substitutions be made, the overall color palette, shape & design will remain the same. For Paris312 arrangements, if a floral container/vase is not available for any reason, Paris312 will substitute it for a similar style.

 

What are Paris312's office hours?

Paris312's office hours are 9am-5pm, Monday- Saturday and 9am-3pm on Sunday. 

 

What is your cancellation policy?

You can easily make changes or cancel your order up to 5 days prior to your scheduled order date. If an order for delivery is canceled after this window has passed, a refund cannot be processed. All orders must be canceled by emailing support@paris312.com

 

How long will the balloons in my order float?

Helium-filled latex balloon float times may vary depending on the size and style. Each product listing includes the estimated float time for that particular arrangement in the description. When ordering balloons, we recommend scheduling the delivery on the day of your event. Foil balloons may float past your event date.

Indoor float times do not apply once balloons are taken outside.

 

What is Hi-Float sealant?

Hi-Float is a liquid sealant which is used to coat the inside surface of a latex balloon in order to reduce the speed of deflation. When used, float times can increase but are not guaranteed and is non-toxic and water soluble.

 

How long do you guarantee my balloons will float?

Paris312 guarantees that your balloons will be delivered in good condition, but float times are not guaranteed. Helium-filled latex balloon float times may vary depending on the size and style. Each product listing includes the estimated float time for that particular arrangement in the description. When ordering balloons, we recommend scheduling the delivery on the day of your event. Cold air, hot air, high humidity, changing barometric pressure, high altitudes, and moving air from fans and vents will reduce balloon float times. Changing conditions mean that on some balloons may float for only one day, and on other occasions the same balloons may float for several. Paris312 is not responsible for any products installed or taken outdoors.

 

What is the best way to prevent balloons from popping?

For the best outcome, Paris312 recommends having your balloon order avoid exposure to direct sunlight, heated surfaces, sharp objects, tiled, wood, or popcorn ceilings. For ceiling balloons, it is recommended to release the balloons one at a time. 

 

How to make a balloon arch?

Paris312 offers balloon decorating services for balloon arches. We offer two kinds of balloon arches, air filled balloon arches and floating balloon arches. Our air filled balloon arches are made by assembling air filled balloons together to create a decorative backdrop. Air filled balloon arches require installation, which is included in the cost, and will be completed by a Paris312 team member. Our floating balloon arches are assembled using helium balloons to create the same effect. Installation is not required for floating balloon arches. You can easily shop online for balloon arches for every occasion. For customizable balloon arches in specific shapes, sizes, colors and personalized options, you can request a quote for your social or corporate event or email our team at support@paris312.com

 

 

How to make a balloon garland?

Paris312 offers balloon decorating services for balloon garlands. Our air filled balloon garlands are made by assembling air filled balloons together to create a decorative backdrop. Air filled balloon garlands require installation, which is included in the cost, and will be completed by a Paris312 team member. You can easily shop online for balloon garlands or every occasion. For customizable balloon garlands in specific shapes, sizes, colors and personalized options, you can request a quote for your social or corporate event or email our team at support@paris312.com