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PICKUP INFORMATION 

 

What can I order for curbside pickup?

Paris312 offers curbside pickups for all products sold at Paris312.com such as balloons, florals, party supplies and gifts. Orders can easily be picked up at one of two locations, in Chicago, IL and Woodridge, IL or can be placed online for same day delivery, next day delivery or a future date, and delivery is FREE on orders $25+. 


Why are some items not eligible for curbside pickup?

Due to size and fragility, some balloons or items are not eligible for curbside pickup and are only available for delivery. For further questions on items available for curbside pickup, please email support@paris312.com. 


Can I schedule, order and pick up balloons inflated?

Yes! All our balloons come inflated. You can easily schedule balloon pick-up online. Once you've selected your order, head to checkout and select curbside pickup and then choose your pick up location, date and time. 


Am I able to place a same-day pickup order?

Yes! For same-day pickup, please schedule your order by 11am CST for deliveries on Monday-Saturday and by 9am CST for pickups on Sunday. We recommend placing an order as soon as possible to ensure the availability of your optimal pickup time. 


How far in advance am I able to place a pickup order?

For same-day pickup, please schedule your order by 11am CST for pickups on Monday-Saturday and by 9am CST for pickups on Sunday. For future pickup dates, you can place your order up to 12 months in advance. We recommend placing an order as soon as possible to ensure the availability of your optimal pickup time. 


What are the available pickup times?

Standard pickup times for orders are within a 1 hour window. For Monday-Saturdays, you can choose between 9,10,11,12,1,2, or 3pm. For Sundays, you can choose between 9,10,11am, 12 or 1pm. Should you need  a pickup outside of these hours, please contact support@paris312.com for further assistance. 


What do I need when I pick up my order? Do I pay when I pick up?

All orders must be paid online and in advance for it to be created and your time frame to be reserved. Production will not begin on an order that is not paid in advance, nor will your pickup time be reserved. When picking up your order please provide the name and/or order number. You can pick up on behalf of someone, as long as the correct information is provided. 24hrs in advance of your pickup, you will receive a text confirming your pickup. Upon arrival, please contact that number to inform our team, and your order will be brought to you. At each location, a door is marked for pickups. 


Where do I pick up my order?

Balloons, florals, party supplies, or gifts can be picked up at the Paris312 location you chose upon placing your order. Please reference your order email for the address. 24hrs in advance of your pickup, you will receive a text confirming your pickup. Upon arrival, please contact that number to inform our team, and your order will be brought to you. At each location, a door is marked for pickups. 


How long will my order be available for curbside pickup?

Your order will be held and available for pickup until the end of the following day, after that, the order will be discarded. If you are running late or cannot make your scheduled pickup, please contact the number that sent your text pickup confirmation 24 hours before your pickup or email support@paris312.com for assistance. 


What if I need to cancel my pickup order?

A pickup order can be cancelled up to 24 hours after ordering, please email support@paris312.com and include your order number when cancelling. If you cancel an order after the 24 hr window of placing has passed, the order will be cancelled but a refund cannot be issued. Cancellation of a pickup must be done via email by contacting support@paris312.com 


Can I reschedule or change my curbside pickup time?

Curbside pickup times can be adjusted. Please email support@paris312.com at least 3 days (72 hours) in advance of your scheduled pickup time to adjust the pickup date and/or time. Changes to a curbside pickup must be made via email by connecting support@paris312.com