PICK UP INFORMATION

WHERE CAN I PICK UP MY ORDER?

Balloons, florals, party supplies, and gifts can be picked up at one of the following Chicago locations, which you can select during checkout:

Lincoln Park - Retail Store
701 W Armitage
Chicago, IL 60614

West Town - Production Center
1900 W Hubbard St,
Chicago, IL 60622

Please reference your order confirmation email for pickup details and location information. Approximately 24 hours before your scheduled pickup, you’ll receive a text confirmation. Upon arrival, please proceed to the designated pickup entrance, where a team member will be on site to assist you.

WHAT ARE THE AVAILABLE PICKUP TIMES?

Pickup appointments are scheduled within a 1-hour window between 10am–4pm from Monday–Friday, 9am–4pm on Saturdays and 9am–3pm on Sundays.
If you require a pickup outside of these hours, please contact support@paris312.com for further assistance.

WHY ARE SOME ITEMS NOT ELIGIBLE FOR PICKUP?

Certain items or larger orders may not be eligible for pickup due to their size, setup requirements, or transportation limitations. To help ensure your order arrives safely and exactly as intended, we offer convenient scheduled delivery options throughout Chicago and surrounding suburbs.

CAN I SCHEDULE, ORDER AND PICK UP BALLOONS INFLATED?

Yes! All our balloons come inflated. Designated balloon products can be easily scheduled for pickup online. Once you've selected your order, head to checkout and select pickup and then choose your date and time.

AM I ABLE TO PLACE A SAME-DAY PICKUP ORDER?

Yes! For same-day pickup, please schedule your order by 1pm CST for pickups on Monday-Saturday and by 12pm CST for pickups on Sunday. We recommend placing an order as soon as possible to ensure the availability of your optimal pickup time. Orders can be picked up from both our Chicago location in 1 hour windows between 8-4pm daily.

DO I PAY WHEN I PICK UP?

All orders must be paid online and in advance for it to be created and your time frame to be reserved. Production will not begin on an order that is not paid in advance, nor will your pickup time be reserved.

WHAT DO I NEED WHEN I PICK UP MY ORDER?

When picking up your order please provide the name and/or order number. You can pick up on behalf of someone, as long as the correct information is provided. 24hrs in advance of your pickup, you will receive a text confirming your pickup. Upon arrival, a team member will be able to assist you. While not required, we highly recommend an empty trunk with the seats down to fit your entire order. Keeping your vehicle cool with the windows up is also strongly encouraged for a smooth pickup process.

HOW LONG WILL MY ORDER BE AVAILABLE FOR PICKUP?

Your order will be held and available for pickup until the end of the following day, after that, the order will be discarded. If you are running late or cannot make your scheduled pickup, please contact us via email support@paris312.com for assistance.

HOW FAR IN ADVANCE AM I ABLE TO PLACE A PICKUP ORDER?

For same-day pickup, please schedule your order by 1pm CST for pickups on Monday-Saturday and by 12pm CST for pickups on Sunday. For future pickup dates, you can place your order up to 12 months in advance. We recommend placing an order as soon as possible to ensure the availability of your optimal pickup time.

WHAT CAN I ORDER FOR PICKUP?

Paris312 offers pickups for designated products sold at Paris312.com such as balloons, florals, party supplies and gifts. Products that can easily pick up include foil numbers and letters, centerpieces, tabletop top decor, florals and pedestals. Balloon garlands, frames, panels and larger pieces are ineligible for pickup. Orders can easily be picked up at our location in Chicago, IL or can be placed online for scheduled or same day delivery

WHAT IF I NEED TO CANCEL MY PICKUP ORDER?

A pickup order can be canceled up to 5 days before your scheduled pickup date. Please email support@paris312.com and include your order number when canceling. If you cancel an order after this window has passed, the order will be canceled but a refund cannot be issued. Cancellation of a pickup must be done via email by contacting support@paris312.com.

CAN I RESCHEDULE OR CHANGE MY PICKUP TIME?

Pickup times can be adjusted. Please email support@paris312.com at least 5 days in advance of your scheduled pickup time to adjust the date and/or time. Changes to a pickup must be made via email.