PICK UP INFORMATION
PICK UP INFORMATION
WHAT ARE THE AVAILABLE PICKUP TIMES?
Standard pickup times for orders are within a 1 hour window between 8am-4pm, daily. For Monday-Sunday, you can choose between 9,10,11,12,1,2, or 3pm. Should you need a pickup outside of these hours, please contact email@example.com for further assistance.
WHERE DO I PICK UP MY ORDER?
Balloons, florals, party supplies or gifts can be picked up at our Chicago and Woodridge locations, which you can select when placing your order. Please reference your order email for the address. 24hrs in advance of your pickup, you will receive a text confirming your pickup. Upon arrival, please come to the designated pickup door entrance and a team member will be on site to assist.
WHY ARE SOME ITEMS NOT ELIGIBLE FOR PICKUP?
Some orders are eligible for pickup based on availability and order size. Orders can easily be placed online for scheduled delivery in the following eligible zip codes or pickup at our Chicago or Woodridge locations.
Chicago: 1900 W Hubbard St, Chicago IL, 60622
Woodridge: 8102 Lemont Rd #900. Woodridge, IL 60517
CAN I SCHEDULE, ORDER AND PICK UP BALLOONS INFLATED?
Yes! All our balloons come inflated. Designated balloon products can be easily scheduled for pickup online. Once you've selected your order, head to checkout and select pickup and then choose your date and time.
AM I ABLE TO PLACE A SAME-DAY PICKUP ORDER?
Yes! For same-day pickup, please schedule your order by 1pm CST for pickups on Monday-Saturday and by 12pm CST for pickups on Sunday. We recommend placing an order as soon as possible to ensure the availability of your optimal pickup time. Orders can be picked up from both our Chicago and Woodridge locations in 1 hour windows between 8-4pm daily.
DO I PAY WHEN I PICK UP?
HOW LONG WILL MY ORDER BE AVAILABLE FOR PICKUP?
Your order will be held and available for pickup until the end of the following day, after that, the order will be discarded. If you are running late or cannot make your scheduled pickup, please contact us via email firstname.lastname@example.org for assistance.
HOW FAR IN ADVANCE AM I ABLE TO PLACE A PICKUP ORDER?
For same-day pickup, please schedule your order by 1pm CST for pickups on Monday-Saturday and by 12pm CST for pickups on Sunday. For future pickup dates, you can place your order up to 12 months in advance. We recommend placing an order as soon as possible to ensure the availability of your optimal pickup time.
WHAT CAN I ORDER FOR PICKUP?
WHAT IF I NEED TO CANCEL MY PICKUP ORDER?
A pickup order can be canceled up to 5 days before your scheduled pickup date. Please email email@example.com and include your order number when canceling. If you cancel an order after this window has passed, the order will be canceled but a refund cannot be issued. Cancellation of a pickup must be done via email by contacting firstname.lastname@example.org.
CAN I RESCHEDULE OR CHANGE MY PICKUP TIME?
Pickup times can be adjusted. Please email email@example.com at least 5 days in advance of your scheduled pickup time to adjust the date and/or time. Changes to a pickup must be made via email.